SHIPPING CONDITIONS



SPAIN


  • ESTIMATED FREE SHIPPING IN 48 WORKING HOURS
    (TOURLINE COMPANY)

  • ESTIMATED FREE SHIPPING IN 72 WORKING HOURS TO THE SPANISH ISLANDS
    (REGULAR NATIONAL MAIL)

WE WON´T BE RESPONSIBLE FOR FEE CHARGES OR DUA OR ANY OTRHER CHARGE RELATED TO SHIPPING TO THE CANARY ISLANDS.


EUROPEAN UNION



FREE SHIPPING THROUGH NATIONAL MAIL FOR PURCHASES OVER 40€
(ESTIMATED DELIVERY IN 12 DAYS)

SHIPPING THROUGH NATIONAL MAIL WITH A COST OF 9€ FOR PURCHASES LESS THAN 40€
(ESTIMATED DELIVERY IN 12 DAYS)

FAST SHIPPING SERVICE TO THE EUROPEAN UNION WITH NO COST FOR ORDERS OF 130 MINIMUM
(ESTIMATED DELIVERY IN 72 WORKING HOURS, SWIZERLAND AND RUSSIA NOT INCLUDED)

EUROPE URGENT SERVICE SHIPPING FOR 25€ CHARGE
(ESTIMATED DELIVERY 24/48 WORKING HOURS, RUSSIA NOT INCLUDED)


WE WON´T BE RESPONSIBLE FOR FEE CHARGES OR DUA OR ANY OTRHER CHARGE RELATED TO SHIPPING ABROAD SPAIN.


REST OF THE WORLD



FREE SHIPPING FOR ORDERS OVER 130€
(SENT BY REGULAR NATIONAL MAIL ESTIMATED DELIVERY IN 15 DAYS)

WORLDWIDE FAST SHIPPING SERVICE FOR 25€ CHARGE
(ESTIMATED DELIVERY IN 72 WORKING HOURS, SWIZERLAND AND RUSSIA NOT INCLUDED)


WE WON´T BE RESPONSIBLE FOR FEE CHARGES OR DUA OR ANY OTRHER CHARGE RELATED TO SHIPPING ABROAD SPAIN.

CONDITIONS OF EXCHANGES AND RETURNS


HOW TO MAKE A CHANGE?


You must notify it by mail to [email protected] indicating the order reference (Ex: TUIMGHOEF) name, telephone number and reason for the return.

We will not accept changes without prior notification.

Please use our 100% recycled dual-use cardboard bag.


SPAIN / PENINSULA


Each order has ONE free size change. The following changes to the same order will be borne by the customer.

In order for us to approve a return, the items must be in perfect condition, with the exterior and interior labels and keeping the original packaging. It is only possible to process changes or returns of products purchased in the online store.

You have fourteen (14) days to make the change for free option with our collection at your home service, once this period has elapsed the change will run on your own, paying for the transportation with a maximum period of 15 days, being able to choose the courier agency you want, If it is by national post, we will only accept shipments if they are certified or delivered at our facilities, otherwise the post office will return it to the sender.


ISLANDS / CEUTA / MELILLA:


Request the return label by mail to [email protected]; go to the post office to have it sent to us for free.

Once we receive your return, we will contact you within a maximum period of 15 days to confirm the voucher / exchange.


REST OF THE COUNTRIES:


The cost of the return is borne by the customer, being able to choose the courier agency they want.

The return period is 30 days that will count from the day the order is delivered.


ADDRESS FOR SHIPPING AND RETURNS:


MUMY ROOM CENTRAL C/ Hortaleza 15 28004 Madrid Telf. 34 910406915


TERMS


Products must be returned:

- In its original form, together with any accessory related to them, and cannot be used, washed or damaged.

- With its original labels.

- With its original packaging.

Otherwise, the return may be denied.