* In promotional periods such as Sales, Black Friday or Christmas shopping periods, shipments could be delayed in delivery.
* In periods of Sales, Black Fridays, promotions etc. We inform you that when making a change we will use the original amount of the new garment without discount.
- FREE SHIPPING TO PENINSULA THROUGH TOURLINE FOR PURCHASES FROM 59.99€. IT WILL BE CHARGED 2.90€ IF THE PURCHASE HAS A LOWER AMOUNT.
(ESTIMATED DELIVERY 48 BUSINESS HOURS)
- FREE SHIPPING TO THE ISLANDS, CEUTA AND MELILLA THROUGH CORREOS FOR PURCHASES FROM 59.99€. 7€ WILL BE CHARGED IF THE PURCHASE HAS A LOWER AMOUNT.
(ESTIMATED DELIVERY 72 WORKING HOURS)
WE ARE NOT CHARGED FOR CUSTOMS COSTS, DUA OR ANY OTHER EXPENSES RELATED TO EXPORTS TO THE CANARY ISLANDS.
FRANCE AND PORTUGAL
FREE SHIPPING VIA GLS FOR PURCHASES FROM 59.99€. 9€ WILL BE CHARGED IF THE PURCHASE HAS A LOWER AMOUNT.
(ESTIMATED DELIVERY: FRANCE 48 WORKING HOURS AND FRENCH BRITAIN 72 WORKING HOURS)
GERMANY, AUSTRIA, BELGIUM, ITALY, THE NETHERLANDS, LUXEMBOURG AND GB
FREE SHIPPING THROUGH GLS FOR PURCHASES FROM 119.98€. 9€ WILL BE CHARGED IF THE PURCHASE HAS A LOWER AMOUNT.
(ESTIMATED DELIVERY: 72 WORKING HOURS)
OTHER COUNTRIES OF THE EUROPEAN UNION
FREE SHIPPING VIA NATIONAL CORREOS FROM 130€. 10€ WILL BE CHARGED IF THE PURCHASE HAS A LOWER AMOUNT.
(ESTIMATED DELIVERY: 12 WORKING DAYS)
WE WON´T BE RESPONSIBLE FOR FEE CHARGES OR DUA OR ANY OTRHER CHARGE RELATED TO SHIPPING ABROAD SPAIN.
REST OF THE WORLD
FREE SHIPPING STANDARD SHIPPING VIA NATIONAL CORREOS FOR PURCHASES OVER 130€. 19€ WILL BE CHARGED IF THE PURCHASE HAS A LOWER AMOUNT (ESTIMATED DELIVERY 15 WORKING DAYS, SWITZERLAND AND RUSSIA NOT INCLUDED)
WE ARE NOT CHARGED FOR CUSTOMS COSTS, DUA OR ANY OTHER EXPENSES RELATED TO EXPORTS.
CONDITIONS OF EXCHANGES AND RETURNS
HOW TO MAKE A CHANGE?
You must notify it by mail to [email protected] indicating the order reference (Ex: TUIMGHOEF) name, telephone number and reason for the return.
We will not accept changes without prior notification.
Please use our 100% recycled dual-use cardboard bag.
SPAIN / PENINSULA
Each order has ONE free size change. The following changes to the same order will be borne by the customer.
In order for us to approve a return, the items must be in perfect condition, with the exterior and interior labels and keeping the original packaging. It is only possible to process changes or returns of products purchased in the online store.
Do you want to get ahead of the gifts? Buy calmly:
For purchases in Spain in periods such as: Christmas or Black Friday . We will extend the date of changes until January 8 of the corresponding year to make the change with collection at your home for free . Once this period has elapsed, you can make the exchange by paying for the transport with a period of 15 days, being able to choose the courier agency you want, if it is by national post, we will only accept shipments if they are certified or delivered to our de otherwise, post office will deliver it to the sender.
ISLANDS / CEUTA / MELILLA:
Request the return label by mail to [email protected]; go to the post office to have it sent to us for free.
Once we receive your return, we will contact you within a maximum period of 15 days to confirm the voucher / exchange.
REST OF THE COUNTRIES:
The cost of the return is borne by the customer, being able to choose the courier agency they want.
The return period is 30 days that will count from the day the order is delivered.
ADDRESS FOR SHIPPING AND RETURNS:
MUMY ROOM CENTRAL C/ Augusto Figueroa, 22 (28004 Madrid) Telf. 34 911377708
Products must be returned:
- In its original form, together with any accessory related to them, and cannot be used, washed or damaged.
- With its original labels.
- With its original packaging.
Otherwise, the return may be denied.