SHIPPING CONDITIONS



* In promotional periods such as Sales, Black Friday or Christmas shopping periods, shipments could be delayed in delivery.

* In periods of Sales, Black Fridays, promotions etc. We inform you that when making a change we will use the original amount of the new garment without discount.

SPAIN


  • FREE SHIPPING TO PENINSULA THROUGH TOURLINE FOR PURCHASES FROM 59.99€. IT WILL BE CHARGED 3.15€ IF THE PURCHASE HAS A LOWER AMOUNT.
    (ESTIMATED DELIVERY 48 BUSINESS HOURS)

  • FREE SHIPPING TO THE ISLANDS, CEUTA AND MELILLA THROUGH CORREOS FOR PURCHASES FROM 119.98€. 7.50€ WILL BE CHARGED IF THE PURCHASE HAS A LOWER AMOUNT.
    (ESTIMATED DELIVERY 72 WORKING HOURS)


WE ARE NOT CHARGED FOR CUSTOMS COSTS, DUA OR ANY OTHER EXPENSES RELATED TO EXPORTS TO THE CANARY ISLANDS.


EUROPEAN UNION



FRANCE, PORTUGAL, GERMANY, AUSTRIA, BELGIUM, ITALY, THE NETHERLANDS AND LUXEMBOURG


FREE SHIPPING THROUGH GLS FOR PURCHASES FROM 129.98€. 10.50€ WILL BE CHARGED IF THE PURCHASE HAS A LOWER AMOUNT.
(ESTIMATED DELIVERY: 72 WORKING HOURS)

OTHER COUNTRIES OF THE EUROPEAN UNION

FREE SHIPPING VIA NATIONAL CORREOS FROM 140€. 12€ WILL BE CHARGED IF THE PURCHASE HAS A LOWER AMOUNT.
(ESTIMATED DELIVERY: 12 WORKING DAYS)

WE WON´T BE RESPONSIBLE FOR FEE CHARGES OR DUA OR ANY OTRHER CHARGE RELATED TO SHIPPING ABROAD SPAIN.

REST OF THE WORLD



FREE SHIPPING (*) VIA NATIONAL MAIL FOR PURCHASES OVER 150€. 19€ WILL BE CHARGED IF THE PURCHASE HAS A LOWER AMOUNT.
(ESTIMATED DELIVERY 15 WORKING DAYS)


(*) FREE SHIPPING DOES NOT APPLY TO SWITZERLAND, RUSSIA, AUSTRALIA AND NEW ZEALAND. THE FIXED SHIPPING RATE FOR THESE COUNTRIES IS 19€.

WE ARE NOT CHARGED FOR CUSTOMS COSTS, DUA OR ANY OTHER EXPENSES RELATED TO EXPORTS.


CONDITIONS OF EXCHANGES AND RETURNS


HOW TO MAKE A CHANGE?


In order for the management to be as quick as possible, it is advisable that you notify it by mail to tienda@mumyroom.com indicating the order number, name, telephone number and reason for return.

Please use our 100% recycled dual-use cardboard bag.


PENÍNSULA


Each order has ONE free size change, except for discounted garments. The following changes of the same order will be borne by the customer.

You have fourteen (14) days to make the change for free with pick-up at your home, once this period has elapsed you can make the change paying for the transport within 15 days, being able to choose the courier agency that you want. If it is by national mail, we will only accept shipments if they are certified or delivered to our facilities, otherwise, the mail will return it to the sender.

In order for us to approve a return, the items must be in perfect condition, with the exterior and interior labels and keep the original packaging. It is only possible to process returns of products purchased in the online store.

Do you want to get ahead of the gifts? Shop calmly:

For purchases in Spain during periods such as: Christmas or Black Friday, we will extend the exchange date until January 8 of the corresponding year. The shipment of the garment to be exchanged, in the event that it has a discount, will be paid by the client, while the shipment of the new garment will be made free of charge for changes notified until the 8th. After that date, the client will have 15 days additional costs to make a change, in this case all shipping costs would be borne by you. If the courier is national mail, we will only accept certified shipments or shipments that are delivered to our facilities, otherwise the mail will return it to the sender.


REST OF THE COUNTRIES:


The cost of the return and any expenses derived from it are borne by the client, being able to choose the courier agency of their choice.

The return period is 30 days that will count from the day the order is delivered.


ADDRESS FOR SHIPPING AND RETURNS:


MUMY ROOM CENTRAL C/ Augusto Figueroa, 22 (28004 Madrid) Telf. 34 911377708


TERMS


Products must be returned:

- In its original form, together with any accessory related to them, and cannot be used, washed or damaged.

- With its original labels.

- With its original packaging.

Otherwise, the return may be denied.