These Conditions regulate the use of the online store www.mumyroom.com, for which Kosenrufu, S.L., hereinafter, "Mumy Room" is legally responsible. By means of its acceptance, the User declares that has read and understands what is stated herein and that accepts all the obligations. If the User does not agree with the content of this document, they must leave this website; not being able to access or have the services it offers likewise the User expressly and without exception accepts the only and exclusive responsibility to access and to use this website, its services and the contents of such services.
These Conditions will be accepted by the parties without firmly, and may be modified at any time and without prior notice, so it will be the responsibility of the User to read them each time they make a purchase or contract. The active conditions at the time of conclusion of the contract will be those that are applicable.
This electronic contract is ruled by the Spanish regulations and specifically by the legal regime imposed by Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE) and by Law 03 / 2014, of March 27, General for the Defense of Consumers and Users (LGDCU).
The electronic contract will not be filed by a third party and the language for its conclusion will be Spanish. These general conditions may be stored and reproduced at any time by the user who makes a purchase through the options of an internet browser, and must be accepted before proceeding to pay the order.
USER ACCOUNT AND ERROR CORRECTION
In order to make online purchases in this store, registration is required by creating a "User Account". You can register at any time by clicking on the corresponding link, or during the purchase process. Once registered, you will receive a confirmation email that the process has been carried out successfully and an access data reminder.
You can make purchases from the account, check the order history, change the password, modify the personal data, modify the shipping and billing addresses, make comments, and other procedures or modifications related to your purchases.
In addition, at any time, you can access your private account to check personal information and addresses and, if necessary, correct any errors that may have existed in the introduction of data or update them. Shipping and billing addresses may also be corrected or updated throughout the purchase process.
As a User, you can unsubscribe at any time, by sending an email, from the address you want to unsubscribe, to [email protected], which will lead to the cancellation of your personal data.
Shopping at Mumy Room is easy and simple; only follow the following steps:
1º.- Select the products you wish to buy. Click on the product, access its file, which includes a detailed description, main characteristics and price. If you need more information, do not hesitate to ask. NOTE: Sometimes the photos of the product may suffer slight variations in color or texture in contrast to the photograph that appears on the web, due to different factors, for example, the resolution of your monitor. However, we will do our best to ensure that the images are as true to the real as possible.
2º.- Once you select the product / s that you want to buy, press the "Add cart" button. you can continue adding more products to the cart if you want, or proceed directly to the payment.
3º.- Once the selection of products has been completed, a summary will appear identifying the selected item / s. Finally, to continue with your order, press the "Buy" button.
4º.- As we have indicated in previous sections, at the end of the procces, you must register, indicating your contact information and address. In your next purchases you will not have to enter your data again, as they will be stored in your User Account.
5º.- At the end, you must accept these Sell Conditions and choose the means of payment that is good for you from among those offered by Mumy Room (see next section).
6º.- Once the purchase process is finished, we will send you an email with the details of the purchase, as well as an invoice. If you do not receive this email in 24 hours, or if you notice any error in the data entered, please contact us by any of the following means:
Calling +34 910 406 915
Notifying it in the "Contact" section of this website
By writing to the email address [email protected]
You can request a paper invoice by contacting us, within 30 days after purchase, and we will send it to you without any extra cost.
Mumy Room has various payment methods to facilitate your purchase:
• Wire transfer
• Credit or debit card
Next, we specify the conditions for each of these payment methods.
-> Bank transfer
Mumy Room allows you pay your order by a transfer in our bank account:
Banco Sabadell - IBAN: ES1200812348570001473053
If you decide on this payment option, once the order is finished, the data necessary to make the bank transfer will appear on the screen. In addition, we will send you an email with the price of the order, the concept that you must indicate and the account number. It is important that, at the time of making the transfer, you indicate as a concept the reference of your order, provided by Mumy Room in the email, to accelerate order´s billing and shipment.
Transfers can take up to 48 hours to become effective, keep that in mind in the delivery deadlines. Once the payment is confirmed, the order will be invoiced, packed and shipped. If you want to speed up this process, you can send us an email with the receipt to [email protected]
-> Credit or debit card
Payment by credit or debit card is made through Banco Sabadell's secure payment gateway. Through this method of payment, Mumy Room never collects or manipulates any customer data related to their card number. All data is processed directly by Banco Sabadell, so that Mumy Room can always offer the highest security, transparency and confidentiality in the transaction.
Make the payment with your PayPal account. Through this payment method, Mumy Room never collects or manipulates any bank data. All data is processed directly by Paypal, so that Mumy Room can always offer the highest transparency, security and confidentiality in the transaction.
We ship to:
• Peninsular Spain
• Balearic Islands
• Canary Islands
• Ceuta and Melilla
The postage will be free on orders over € 34 in the Peninsula. In all other cases, both the shipping price and the delivery time will depend on the shipping area, and will be shown to you before the shopping process concludes.
The courier company usually delivers during business hours, so if you have any time preference for delivery, you can indicate it in the order comments and we will try to work it out (to the extent of the route and schedule possibilities of the transportation).
The delivery time is shown during the purchase process, and it implies your acceptance of it. If a specific date is not indicated, the LGDCU will be attended to, which indicates that the maximum delivery period will be 30 calendar days from the conclusion of the contract.
In case of non-compliance with delivery times, you must indicate an additional period appropriate to the circumstances that caused the initial delay. In case that we are unable to deliver the order within that additional period, you may end the contract.
The previous paragraph will not apply if the delivery period is essential in view of all the circumstances that concur in the conclusion of the contract or when you have informed us, before the purchase, that delivery before a certain date is essential or on a certain date, in such cases; you can end the contract immediately.
Anyway, if the contract is ended, the money paid will be fully reimbursed.
In some cases and depending on the availability of the product, a stock-out (lack of stock) may occur. Our staff will contact you to look for a solution and to inform you of the delivery time once the selected product is available.
IMPORTANT: In general, we are not responsible for the breach or delay of obligations that are due to causes beyond our control, such as in cases of force majeure (confinement due to a state of alarm, for example), natural disasters, strikes, accidents, etc. In case of any incident happens, we will contact you to solve the incident.
Prices, taxes, fees and duties
Prices are expressed in Euros. Mumy Room is not obliged to supply products (even if the Shipment Confirmation has been sent) if the error in the price is obvious and unambiguous and could have been reasonably recognized by the customer as an incorrect price.
The prices of Mumy Room´s products may vary, but (except as stated above) possible changes will not affect orders when a Shipping Confirmation has been already sent.
The price of articles with a shipping address to the Peninsula and the Balearic Islands includes VAT.
For its part, the RRP of articles with a shipping address to the Canary Islands or Ceuta and Melilla, does NOT include VAT, since the operation is treated as an export. The price indicated in each article is the final price of the same for shipments to these CCAA. Mumy Room will not be responsible for the DUA or import expenses and taxes (ISPI, IGIC), fees or duties that are generated at the destination customs, if applicable.
Cancellation of accounts and service, cancellation and blocking
User accounts are not deleted for lack of use. The User can unsubscribe by requesting it from the "Mumy Room" staff, sending an email to [email protected] or through their account profile.
In case of an unpaid order, it may be temporarily suspended until the situation of non-payment has been resolved by the User. If more than 15 days have elapsed, "Mumy Room" may proceed to cancel the order.
"Mumy Room" reserves the right to block access to the User account without prior notice (or directly delete the User account), if it is used in an illegal way or does not comply with the obligations and rules established herein, a fact that will be communicated by email. The blocking or elimination of the User account will have no effect on the obligation to pay for the products purchased, if applicable.
In exceptional cases, under the free discretion of the administrators of "Mumy Room", and evaluating the seriousness of the fact, administrators may choose to warn the offending User, before eliminating or blocking the account definitively.
By registering as a User, you agree that the owners of this website reserve the right, being able to act at any time and without prior notice, to modify or discontinue this website and its services, or to delete data provided, either temporarily or permanently.
CONDITIONS FOR EXCHANGES AND RETURNS
HOW TO MAKE A CHANGE?
You must notify it by mail to [email protected] indicating the order reference (Ex: TUIMGHOEF) name, telephone number and reason for the return.
We will not accept changes without prior notification.
Please use our 100% recycled dual-use cardboard bag
SPAIN / PENINSULA
Each order has ONE free size change. The following changes to the same order will be borne by the customer.
In order for us to approve a return, the items must be in perfect condition, with the exterior and interior labels and keeping the original packaging. It is only possible to process changes or returns of products purchased in the online store.
You have fourteen (14) days to make the change for free option with our collection at your home service, once this period has elapsed the change will run on your own, paying for the transportation with a maximum period of 15 days, being able to choose the courier agency you want, If it is by national post,we will only accept shipments if they are certified or delivered at our facilities, otherwise the post office will return it to the sender.
ISLANDS / CEUTA / MELILLA:
Request the return label by mail to [email protected]; go to the post office to have it sent to us for free.
Once we receive your return, we will contact you within a maximum period of 15 days to confirm the voucher / exchange.
REST OF THE COUNTRIES:
The cost of the return is borne by the customer, being able to choose the courier agency they want.
The return period is 30 days that will count from the day the order is delivered.
ADDRESS FOR SHIPPING AND RETURNS:
MUMY ROOM CENTRAL C / Hortaleza 15, 28004 Madrid Tel. +34 910406915
Products must be returned:
- In its original form, together with any accessory related to them, and cannot be used, washed or damaged.
- With its original labels.
- With its original packaging.
Otherwise, the return may be denied.
At Mumy Room we pursuit the full satisfaction with your order. Therefore, we provide you with several methods to make the return of an item that may not meet your needs or expectations. Possible cases of return or withdrawal:
A. The product is wrong, has a defect or has been damaged during transportation:
We make really sure that all our items and shipments are in perfect condition. Nevertheless if you receive a wrong or defective item, contact us immediately through [email protected] or by calling +34 910406915. Before opening the product, check that the packaging matches the one requested: color, measure, finish, etc. In case of any anomaly, also make a claim as soon as possible.
When the product has been damaged during transportation, it is essential that you notify us and if possible write down the incident on the carrier's delivery note.
The products must be returned in a way that they are protected, using a protective box or bag if possible. Mumy Room offers the buyer a courier company for the removal of the return package, completely free of charge. If you want to send the return package with a different courier company than the proposed by Mumy Room, and the selected courier company offers higher rates, you must pay for it.
We don't want you to keep anything you don't like, so you can return an item if it doesn't meet your expectations. Therefore, in accordance with the provisions of the LGDCU, and being the buyer of an item for private use, you have the Right of Withdrawal, by which you can return the product, always that it is not a digital product of which download has started.
The exercise of this right of withdrawal will have to be carried out within a maximum period of FOURTEEN (14) calendar days from its receipt. You must notify us, contacting by email [email protected], of your decision to withdraw from the purchase made (you can use the following model withdrawal form, if you wish). [ATTACH MODEL OF WITHDRAWAL AT THE END OF THIS DOCUMENT]
In order to exercise this right, the product must be in perfect condition and keep the original packaging, as well as all the parts. In case the products do not arrive in perfect condition, Mumy Room reserves the right to pay a lower amount in the return, a circumstance that will be notified to you.
The full refund of the purchase withdrew will be made through the same means of payment used in the original purchase once the condition of the items returned has been verified and in any case before 14 calendar days have elapsed from the actual receipt of the withdrawal request, as long as it is Mumy Room who manages the collection of the items. In case that you return the items through a courier company of your choice, the period of 14 days will begin to count as soon as Mumy Room has effective knowledge of the shipment of the items or, failing that, from reception of the items.
The return costs derived from the exercise of the right of withdrawal will be paid by the costumer.
No refunds will be accepted freight collect.
The amount of urgent shipments will not be refunded.
C. If you have not received the order yet:
If you have not received the order yet and you want to cancel or modify it, you have to notify us with the changes you want to make, without incurring any cost always that your order has not yet been processed.
Contact for Returns:
* Telephone: +34 910 406 915
* Notification through this website in the "Contact" section
* Email: [email protected]
All products returned, along with their original protecting packaging, should be sent to the following address: C / Hortaleza 15, 28004, Madrid
Except for those products excluded from the consumer goods warranty regulations by their nature, all our products are guaranteed nationwide, against manufacturing defects for two years from the date of purchase (or delivery date if it is later), or one year in case the article is not new.
We will respond to the lack of conformity, of which the buyer must report within two months of becoming aware of it.
If the defect or lack of conformity comes up in the first 6 months from the delivery of the item, whether it is a new product or second-hand, it is presumed that the defect or lack of conformity already existed when the product was invoiced. (or delivered, if it is at a later time), that is, that there is an origin or factory defect of the product, unless we can demonstrate that the defect or lack of conformity is not of origin but is due, for example, to a bad use or maintenance given by the buyer.
On the other hand, if the defect or lack of conformity comes up after the first 6 months and up to 2 years, the presumption that the defect comes from the factory does not exist.
In case of a defective product, we may proceed, as appropriate, with the repair, replacement, price reduction or termination of the contract, procedures that will be totally free for the buyer (including transportation costs, if any).
Therefore, defects and damage caused by external events, accidents, misuse or habitual wear and tear are excluded from the guarantee. Also, products modified or repaired by the client or any other person not authorized by Mumy Room, as well as products that are the subject of a specific contract. In these cases, the repair is on the costumer expense.
By regulation, and unless proven otherwise, it will be understood that the products are in accordance with the contract as long as they meet all the requirements expressed below:
a) Products adjust to the description made and possess the qualities of the product that we have presented to the consumer and User in the form of a sample or model.
b) Are suitable for the uses to which similar products are ordinarily intended.
c) Present the usual quality and performance of a product of the same type that the consumer and User can reasonably expect, taking into account the nature of the product.
As required by the new European regulations, we inform Users of the existence of a European dispute resolution platform for online contracting. Thus, for the resolution of consumer disputes (in accordance with Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform that is available at the following link: