HOW TO MAKE A CHANGE?
You must notify it by mail to [email protected] indicating the order reference (Ex: TUIMGHOEF) name, telephone number and reason for the return.
We will not accept changes without prior notification.
Please use our 100% recycled dual-use cardboard bag.
SPAIN / PENINSULA
Each order has ONE free size change. The following changes to the same order will be borne by the customer.
In order for us to approve a return, the items must be in perfect condition, with the exterior and interior labels and keeping the original packaging. It is only possible to process changes or returns of products purchased in the online store.
You have fourteen (14) days to make the change for free option with our collection at your home service, once this period has elapsed the change will run on your own, paying for the transportation with a maximum period of 15 days, being able to choose the courier agency you want, If it is by national post, we will only accept shipments if they are certified or delivered at our facilities, otherwise the post office will return it to the sender.
ISLANDS / CEUTA / MELILLA:
Request the return label by mail to [email protected]; go to the post office to have it sent to us for free.
Once we receive your return, we will contact you within a maximum period of 15 days to confirm the voucher / exchange.
REST OF THE COUNTRIES:
The cost of the return is borne by the customer, being able to choose the courier agency they want.
The return period is 30 days that will count from the day the order is delivered.
ADDRESS FOR SHIPPING AND RETURNS:
MUMY ROOM CENTRAL C/ Hortaleza 15 28004 Madrid Telf. 34 910406915
Products must be returned:
- In its original form, together with any accessory related to them, and cannot be used, washed or damaged.
- With its original labels.
- With its original packaging.
Otherwise, the return may be denied.