WHEN I WILL RECEIVE MY ORDER?

EUROPEAN UNION

FREE WORLDWIDE SHIPPING NATIONAL MAIL

(Estimated delivery: 12 days)

FREE FAST SERVICE EUROPEAN UNION SHIPPING WITH A MINIMUM PURCHASE  OF 120€

(Estimated delivery: 3-5 days, SWITZERLAND NOT INCLUDED)

EUROPEAN URGENT SERVICE

Cost 15€ (Estimated delivery: 24 hs)

REST OF THE WORLD

FREE WORLDWIDE SHIPPING NATIONAL MAIL WITH A MINIMUM PURCHASE OF 120€

(Estimate delivery: 12 days)

The transport company will try to deliver the order up to two times. On subsequent deliveries, delivery surcharges will be charged.

You can trace you order here:

https://www.cttexpress.com/home/seguimiento-de-envios/

WE DON'T ASSUME DUA CUSTOMS COSTS AND ANY OTHER EXPENDITURE RELATED TO EXPORTS TO THE CANARY ISLANDS.

EXCHANGE AND RETURNS

FREE EXCHANGES AND RETURNS (SPAIN AND EUROPEAN UNION)


Send us an email to [email protected] explaining the reason for the change, your name, address, order number and we will proceed to pick up the package.

- To make a change, put the garment back in the second bag that we send you with your order, fill in the form with your phone, address and shipping address, which is:
 
MUMY ROOM store C / Hortaleza 15 28004 Madrid Spain

- You have three working days (Monday to Friday) to make a free exchange from the day of the reception of the order.

 ATTENTION

After three days it would be possible to make the exchange for a maximum of fifteen working days but the shipping cost will be at your expense by courier or national post and always certified. The replacement garment will be sent with a cost of 4€.

 Shipping address:

 C/Hortaleza 15 28004 Madrid Spain MUMY ROOM store Tlf. 0034 910406915

- In the first change the shipping costs will be free for Spain and Europe. For the rest of the world, please send it by certified national mail.

- MUMY ROOM does not refund the money. We will make you a voucher valid for three renewable months that you can use on our website.


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